1. Shipping Time:
Once your order has been succesfully placed, our Customer Service team will verify the order and provide you with payment instructions via email or registered phone number.
Upon successfully verifying payment of the order, we will proceed packing the order and shipping the goods to you.
Shipping time is as follows: (may experience delay due to current COVID-19 lockdown)
+ Ho Chi Minh & Hanoi: 1-3 business days.
+ Provinces: depending on the geographic location, shipping could take up to 4-6 days.
In exceptional circumstances delivery may exceed the stated delivery days, including:
Dermalogica Vietnam staff are unable to contact you via phone to verify your order.
The shipping address provided is incorrect or hard to find.
Higher than usual order volume may result in longer processing time.
Dermalogica Vietnam's warehouse partner (for any reason) delivers the items later than expected, causing delays in fulfillment & delivery. Or the items are not available on hand at the partner's warehouse or the warehouse of Dermalogica Vietnam, causing the goods to need to be shipped from somewhere else.
Dermalogica Vietnam's freight partner experiences delays in deliveries.
*IMPORTANT NOTE REGARDING COVID-19 CRISIS: During the current COVID-19 crisis, we are currently shipping as normal and we will endeavor to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier time due to lockdown, road blockages, and shortage of manpower. For updates on your order fulfilling status, please contact us through our Facebook or hotline.
2. Shipping Fee:
Freeship benefit is available for orders above 1.100.000vnd automatically at checkouts.