1. INTRODUCTION
1.1 These Terms and Conditions apply to the products dermalogica.com.vn supplies in response to your purchase order on the Website. By agreeing to place an order, you accept that you are legally bound by these Terms and Conditions.
1.2 In these Terms and Conditions:
a) "Account" means the account you need in order to log in to our website if you wish to make a purchase.
b) "Acknowledgement" means the email from dermalogica.com.vn notifying you that we have received your Order.
c) "Breach of Duty" has the meaning given in clause 10.11(b) of these Terms and Conditions.
d) "Business Day" means any weekday other than a Saturday, Sunday or public holiday in Vietnam.
e) "Confirmation of Order" means the email we send you confirming your order in accordance with clause 4.9 below.
f) "Contract" means your order, subject to these terms and conditions, which we have accepted in accordance with clause 4.9 below.
g) "Customer" means an individual who purchases products from our Website.
h) "Liability" has the meaning given in clause 10.11(a) of these Terms and Conditions.
i) "Order" means the order you place on the Website to purchase products from us.
j) "You" means the customer who has placed an order.
k) References to "clauses" are to the sections and clauses of these Terms and Conditions.
l) Headings are for reference only and do not affect the interpretation or structure of these Terms and Conditions.
m) Words in the singular include the plural and vice versa. Words denoting a gender include all genders, and words referring to persons include individuals, companies, corporations or joint ventures.
n) Words such as "including" or similar expressions mean without limitation.
1.3 These Terms and Conditions are our intellectual property. Any use by a third party, even in part or by excerpt, for the purpose of the commercial exchange of goods and/or services is strictly prohibited. Violations will be dealt with in accordance with the law.
2. CUSTOMER REQUIREMENTS
To purchase from dermalogica.com.vn, you must be over 18 years of age and hold a valid bank credit card or debit card issued by a bank we accept.3. APPLICATION
3.1 These Terms and Conditions apply to all orders and contracts made or to be made by us for the sale and supply of products. When you send us an order or provide us with information for the delivery or collection of goods, this is not deemed to be your formal acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to require that goods purchased from a business correspond with their description, are fit for their purpose and are of satisfactory quality).
3.2 These Terms and Conditions prevail over any terms put forward by you. Any conditions that you submit, propose or stipulate in any form and at any time, whether in writing, by email or verbally, are waived and excluded.
3.3 No other terms or changes to these Terms and Conditions shall be binding unless agreed in writing and signed by us.
4. FORMATION OF THE CONTRACT
4.1 To place an order, you must create a personal account on the Website as set out in clause 10, and you must follow the instructions on the Website on how to place an order and make changes to subsequent orders before submitting them to the Website.
4.2 Regardless of any prices you may have seen or heard previously, once you have selected a product and placed an order, you will be informed on the Website of the charges you must pay, including goods and services tax where applicable, and delivery charges. Unless otherwise stated on the Website, all charges are payable in the currency in force in Vietnam. Subject to clause 4.11 below, this is the total amount you must pay to receive the products ordered.
4.3 You must pay the full amount at the time of ordering by providing complete details of a credit or debit card issued by a bank we accept in order for us to process your order. Under no circumstances will we deliver the products before you have paid in full. Subject to the outcome of credit checks, we reserve the right not to offer certain payment methods and to refer you to other payment methods.
4.4 If you are asked for details of a payment card, you must be fully entitled to use that card or payment account. The card or account must have sufficient funds to cover the proposed payment to us.
4.5 You undertake that all information you provide to us for the purpose of purchasing products from us is accurate, that the credit or debit card, payment account or other payment method you use is your own, and that there are sufficient funds or credit to cover the full cost of the products. We reserve the right to verify your payment details before supplying the products.
4.6 By submitting an order on the Website, you agree to these Terms and Conditions as at the time of ordering. It is your responsibility to review the latest Terms and Conditions each time you place an order.
4.7 Your order remains valid as an offer until we issue a Confirmation of Order or, if earlier, until we receive notice that you have withdrawn your order.
4.8 We will not deliver the products until your Order has been accepted. Unless we state that we accept your order, any email, letter, fax or other acknowledgement of your order is for information purposes only and does not constitute a Confirmation of Order. In that acknowledgement we may give you an order number and details of the products you have ordered. Depending on the order, we may decline to accept your order for any reason, including unavailability of stock or the supply of a different product (in which case we will ask you to resubmit your order first).
4.9 The Contract is formed, and we become legally bound to supply the products to you, when we have accepted your order. Acceptance will be clearly communicated to you by email, in a document entitled "Confirmation of Order", stating that we accept your order. Our Confirmation of Order takes effect when it is sent by us. Without prejudice to any earlier payment by you, we will send you an invoice as soon as we have accepted your order. Until we accept your order, we reserve the right to decline to process it and you have the right to cancel it. If we or you cancel an order before we accept it, we will promptly refund any amount you have paid by credit or debit card for that order.
4.10 If you discover that you have made a mistake with your order after submitting it to the Website, please contact digital.dermalogica@gmail.com immediately. However, we cannot guarantee that we will be able to amend your order as requested.
4.11 We do our best to ensure that the prices we quote are accurate, but the value of your order will be re-verified by us as part of our order acceptance procedure. If the price of your order changes before we accept it, we will contact you to confirm that you still wish to proceed with the purchase at the revised price.
4.12 The Contract relates only to those products we have confirmed in the Confirmation of Order. We will not supply any product that may be part of your order until we have sent a Confirmation of Order referring to that product.
4.13 You must provide us, our agents or the Website with accurate details, keep those details up to date and notify us of any changes.
5. DELIVERY
5.1 We will deliver the products to the address you specify in your order.
5.2 We will deliver within the period we indicate to you at the time of ordering (or as updated in the Confirmation of Order), but we cannot specify an exact delivery date when you place your order or in the Confirmation of Order. We always aim to deliver within 3 Business Days of the date you place your order, but we cannot guarantee a fixed delivery date.
5.3 We will inform you if there is a delay in delivery, but to the extent permitted by law we accept no liability for any loss, liabilities, costs, damages or charges arising from late delivery.
5.4 On delivery you will be asked to sign for the products. You must check the products for any faults or damage before signing. You should keep the receipt in case you need to contact us later about the products purchased.
5.5 Please note that there are some locations to which we are unable to deliver. If this is the case, we will notify you using the contact details you provided when ordering and arrange to cancel the order or deliver to an alternative address.
5.6 We pack the products in our standard packaging. If you request alternative packaging, an additional charge will apply.
5.7 All risk in the products passes to you on delivery, except that where delivery is delayed because you have breached your obligations under the Contract, risk passes on the date delivery would otherwise have taken place. Once risk in the products has passed to you, we accept no liability for their loss or damage.
5.8 You must take care when receiving the products to avoid damaging them, especially when using any sharp object to open the package.
5.9 You must ensure that you are ready to accept delivery without undue delay and at any reasonable time we specify.
5.10 If you are unavailable to accept delivery, we will leave a note with instructions on how to arrange redelivery or collect the products from the courier.
5.11 If delivery or collection is delayed because you unreasonably refuse to accept delivery, or if you (within 2 weeks of our first attempted delivery) do not accept delivery or collect the products from the courier, we may do either of the following (without prejudice to any other rights or remedies available to us):
a) charge you a reasonable storage fee and any other costs incurred; or
b) no longer make the products available for delivery or collection and notify you immediately that the Contract is cancelled, in which case we will refund any amount you have paid under that Contract to you or to the bank that issued your credit or debit card, less a reasonable administration fee (including the cost of delivering and returning the products, and any storage fee as set out in clause 5.11(a) above).
5.12 You are responsible for ensuring that the products are suitable for your intended use and meet your individual requirements. We do not warrant that the products will meet all of your individual requirements. You should be aware that all products are of standard quality and are not made to order or tailored to meet every requirement you may have.
6. CANCELLATION
6.1 We may cancel the Contract if the products are unavailable for any reason. We will notify you if this happens and refund any amount you have paid.
6.2 We will refund any amount received from you using the same method you used to pay for the order.
7. CANCELLATION BY THE CUSTOMER (NON-FAULTY PRODUCTS)
If you wish to cancel your order, please contact Customer Care on our hotline. No cancellation fee will be charged. Once the products have been dispatched, the order can no longer be cancelled and the products must be returned to the company in accordance with the instructions given by Customer Care (please call the hotline or use the returns slip enclosed in your parcel).8. FAULTY PRODUCTS
8.1 We warrant that:
a) the products will be delivered intact and in the quantity ordered; and
b) the products will conform to the manufacturer's latest instructions as published on our Website or on the product at the time you place your order.
8.2 The products must be used in accordance with the manufacturer's latest instructions as published on the Website or on the product. It is your responsibility to use the products in accordance with those instructions.
8.3 Before delivery, we may make minor adjustments to the materials, color, weight, size, design and other details of the products within reasonable limits.
8.4 We do our best to deliver the products in the best possible condition. However, if you have a complaint about a faulty product, please keep the product in the condition in which it was received so that we, or our representative, can inspect it as soon as possible.
8.5 To help us resolve a faulty product, we will need your cooperation and will ask you to provide certain information about the product, including:
a) details evidencing that the product is damaged or faulty;
b) the delivery number and any other information we request.
8.6 If you ask us to repair, replace or refund products covered by the Contract, and we find that the product:
a) has been misused, abused, neglected, treated carelessly or improperly stored, or is damaged or in an abnormal condition;
b) has been involved in any accident or damaged by deliberate alteration or modification;
c) has been used contrary to the manufacturer's instructions; or
d) has been subject to wear and tear through use, or has been torn, after we delivered it, we may at our discretion decline to repair, replace or refund the product and/or require you to pay delivery and service charges based on our standard current rates, which we will charge to the credit or debit card or other payment details you provided when ordering. To the extent permitted by law, we accept no liability for any other loss, liabilities, costs, damages or charges.
9. VOUCHERS
9.1 You may use promotional vouchers to pay for products on the Website. Only one (01) voucher may be used per order. Vouchers cannot be applied to orders that have already been paid for. Details of promotional vouchers are set out in clause 9.8 and of gift vouchers in clause 9.9.
9.2 To credit purchase points to your personal Account or check your available credit, please see the "My Account" page on the Website.
9.3 We may email gift or promotional vouchers to you. Subject to clause 11.2, we accept no liability for any error in the recipient's email address or name.
9.4 If you hold a gift or promotional voucher, it may be used by another person and you may transfer the full right to use the voucher to that person.
9.5 In the event of fraud, deception or suspected illegal activity relating to the purchase or redemption of a voucher on the Website, we reserve the right to close your personal Account and/or require an alternative payment method.
9.6 We accept no liability for any voucher that is lost, stolen or illegible.
9.7 Conditions for redeeming promotional vouchers.
a) From time to time we may issue promotional vouchers for use on the Website, which we will send to you by email. Such vouchers may only be used on the Website.
b) Promotional vouchers are valid only for the period stated on the voucher, may be used once only and cannot be combined with other promotional vouchers. Certain brands may be excluded from discount promotions.
c) Promotional voucher credit cannot be used to pay for products of any third party other than us.
d) If you purchase products of a lower value than the promotional voucher, we will not refund any remaining balance or credit.
e) Promotional voucher credit does not earn interest and cannot be exchanged for cash.
f) If the voucher credit is insufficient to purchase the products you want, you must pay the difference using another payment method.
9.8 Conditions for redeeming gift vouchers
a) You may purchase gift vouchers for use on the Website by you or any other customer. Gift vouchers are sent by email.
b) Gift vouchers cannot be used to purchase further gift vouchers. Gift vouchers may only be purchased by credit card or debit card.
c) Voucher credit does not earn interest and cannot be exchanged for cash.
d) To cancel the purchase of a gift voucher, you may contact us by email at any time before the voucher is used. A voucher is deemed used once it has been applied to pay for an order.
e) If the voucher credit is insufficient to purchase the products you want, you must pay the difference using another payment method.
f) You may use several gift vouchers at once to pay for an order, and a gift voucher may be used together with one promotional voucher in the same order.
10. LIMITATION OF LIABILITY
This clause 10 prevails over all other clauses and sets out our entire liability, and your sole and exclusive remedy, in respect of:a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or the Contract or the Website (or any part of it); and
b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.
11. WARRANTY AND COMPLAINTS HANDLING
11.1 We will perform our obligations under these Terms and Conditions with reasonable care and professional skill.
11.2 We place great importance on customer satisfaction. You may contact us at any time using the contact details given in clause 1.1 of these Terms and Conditions. We will try to resolve your issue as soon as possible and will contact you when we receive any related query or complaint. Warranty cases usually involve the manufacturer, so resolving your query or complaint may take longer.
11.3 In the event of a complaint, it helps us greatly if you can describe the product you are complaining about in as much detail as possible and, where possible, send us a copy of the order or let us know the order number we gave you in the Acknowledgement or Confirmation of Order. If you do not hear back from us within 5 Business Days, please contact us again. In rare cases, your email may be delivered to our spam folder so that we do not receive your complaint, or our reply may not reach you.
12. DATA PROTECTION
Please refer to our Privacy Policy, which forms part of these Terms and Conditions.13. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
13.1 We will not be liable for any breach, hindrance or delay in the performance of a Contract caused by any event beyond our control, including without limitation acts of God and unavoidable accidents, acts of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supranational or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrest, restraint or detainment by any competent authority, strikes, epidemics, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third-party software, failure or problems with public utility supplies (including electricity, telecommunications or the Internet), shortage of or inability to obtain products, materials, equipment or transport ("Force Majeure Event"), regardless of whether such circumstances were foreseeable.
13.2 Either you or we may terminate the Contract immediately by written notice to the other party where a Force Majeure Event lasts for 2 Business Days or more. In that case, neither party shall be liable to the other as a result of such termination (other than for the refund of any amount you have paid for products not yet received).
13.3 If we have contracted to supply identical or similar products to more than one customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure Event, we may decide at our absolute discretion which contracts we will perform and to what extent.
14. NOTICES
14.1 Any notice under the Contract shall be in writing and may be served by personal delivery, prepaid or registered post, or by email to the postal or email address of the relevant party.
14.2 Any notice sent by post shall be deemed served 2 Business Days after posting if the recipient's address is in Vietnam. Any notice sent by email shall be deemed served upon receipt of confirmation that the email has been received by the recipient's server. To prove service, it is sufficient to show that the letter or email was correctly addressed and, where applicable, sent by prepaid or registered post or that a delivery notification was received.
15. ADVERTISING ON THE WEBSITE
We will endeavor to comply with any regulations relating to the Website issued by the competent advertising authority in Vietnam.16. GENERAL
16.1 We will keep a record of your order and these Terms and Conditions for 6 years after accepting your order. However, for your future reference, we recommend that you print a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.
16.2 No failure or delay by us or by you in exercising any right under these Terms and Conditions shall operate as a waiver of that right, nor extend to or affect any subsequent matter, nor affect the rights or remedies relating to it, nor vary or limit your rights under these Terms and Conditions or the Contract.
16.3 If any provision of these Terms and Conditions or the Contract is held by any court of competent jurisdiction to be invalid or unenforceable, that provision shall not affect the other provisions or any part of them. All other provisions shall remain in force for as long as these Terms and Conditions or the Contract remain in force.
16.4 You may not assign, transfer, novate, charge, sub-contract, hold on trust or otherwise deal in any manner with these Terms and Conditions or the Contract, or both, or any right or obligation under these Terms and Conditions or the Contract.
16.5 Nothing in these Terms and Conditions or the Contract shall create a partnership, agency or employer-employee relationship between you and us.
16.6 No person who is not a party to these Terms and Conditions or the Contract may claim any right under them or benefit from any of their provisions, whether or not that person has relied on any such provision or has indicated to any party to these Terms and Conditions or the Contract its assent to any such provision.
16.7 These Terms and Conditions and the Contract (and all non-contractual obligations arising out of or connected with them) shall be governed by and construed in accordance with the laws of Vietnam. Both we and you submit to the jurisdiction of the courts of Vietnam. All dealings, correspondence and communications between us and you shall be conducted in English.
17. CHANGES TO THESE GENERAL TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. Amendments will be posted online. Your continued use of the Website will be deemed acceptance of the amended Terms and Conditions. Version: September 2026 Terms of Use17.1 This page (together with the documents referred to in it) sets out the terms of use ("Terms of Use") on which you may use our website www.dermalogica.com.vn (the "Website"), whether as a visitor or a registered member. Please read the Terms of Use carefully and agree that you will comply with them. By using the Website you agree to these Terms of Use, which take effect on the date you first visit the Website. If you do not agree to these Terms of Use, please stop using the Website immediately.
17.2 The Website is operated by dermalogica.com.vn ("we" or "us")
17.3 We reserve the right to change these Terms of Use at any time without prior notice online. It is your responsibility to check the information posted online regularly so that you are aware of any changes. Your continued use of the Website after such changes are posted constitutes your acceptance of the amended Terms of Use.
17.4. You are responsible for making the arrangements necessary to access our Website via your Internet connection and for ensuring that anyone who accesses it through your connection is aware of these Terms of Use.
17.5. You may not use the Website, or send to us, to the Website or to any other member of the Website, anything that:
a) breaches any law, regulation, rule or local by-law of any authority;
b) is fraudulent, criminal or unlawful;
c) is inaccurate or out of date;
d) is obscene, indecent, pornographic, vulgar, offensive, racist, sexist, discriminatory, abusive, harmful, harassing, humiliating, malicious, insulting, hateful, threatening, defamatory, untrue or political;
e) impersonates any person or organization or misrepresents a relationship with any person or organization;
f) infringes any copyright or intellectual property right (including without limitation copyright, trademarks and broadcasting rights), privacy or other right of ours or of any third party;
g) may be contrary to our interests;
h) is contrary to any rules or requirements we have set out on the Website in relation to any particular part of the Website or the Website as a whole; or
i) involves your use, delivery or transmission of any virus, unsolicited email, trojan horse, trap door, back door, easter egg, worm, time bomb, cancelbot or other computer program intended to damage, interfere with, intercept or expropriate any program, data or personal information.
17.6 You grant us an irrevocable, worldwide, royalty-free, transferable and sub-licensable right to use any material you send to us or to the Website for use on the Website or to promote our services (in any media). You agree to waive your moral right to be identified as the author, and we may modify your material.
17.7 Comments and other material posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such material by any visitor to the Website, or by anyone who may be informed of any of its contents.
17.8 You agree to comply with any guidelines for use of the Website that we may issue from time to time.
17.9 We endeavor to keep the Website available 24 hours a day, but we accept no liability if for any reason the Website is unavailable. We do not guarantee that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may from time to time need to carry out repairs, maintenance or introduce new features.
17.10 Access to the Website for any particular user or for all users may be suspended or withdrawn, temporarily or permanently, at any time without notice. We may also impose restrictions on the length and manner of your use of the Website for any reason. If we impose restrictions on you, you must not attempt to use the Website under any other name or user.
17.11 We do not warrant that the Website will be compatible with all hardware and software you may use. We will not be liable for any damage, virus or code that may affect your computer, equipment, software, data or other property as a result of accessing or using the Website. Nor will we be liable for any third-party content.
17.12 We may change and update the Website and the information posted on it without notice to you.
17.13 We endeavor to ensure that all information and material on the Website is accurate. However, no warranty or representation, express or implied, is given that any information or material is complete, accurate, up to date or fit for any particular purpose and, to the extent permitted, we accept no liability for any error or omission. This does not affect our obligations under any contract we have entered into with you to provide services to you, including the obligation to provide you with accurate information and advice, which will be performed in a separate, more secure part of the Website available only to users with the correct password.
17.14 The information and material on the Website is provided for information purposes only and does not give rise to any commitment or obligation on our part. No information on the Website shall be deemed to form part of any transaction or contract.
17.15 If you wish to place an order on the Website to purchase any of the products offered on it, you will need to create an account (an "Account") on the Website, which you can access in the "My Account" section of the Website. To register, you must provide your full name, postcode, email address and possibly other personal information. Please see our Privacy Policy for further details.
17.16 Once you have registered with the Website, you will be asked to create a username and password for your Account. You must keep your password confidential and notify us immediately if a third party learns your password, if there is any unauthorized use of your email address or Account, or of any breach of security of which you become aware. You agree that any person to whom you disclose your username and password is authorized to use and/or transact through your Account on your behalf. Please note that you are entirely responsible if you fail to keep your password confidential.
17.17 You must register with a valid personal email address that you use regularly so that administrative emails can be sent to you. Any account registered with another person's email address or a temporary email address will be closed without notice. We may ask you to verify your account on registration or if we believe you are using an invalid email address.
17.18 When you register an account, and whenever you log in to your account, you may choose to opt in or out of receiving informational emails (such as newsletters, promotional information, etc.). You may unsubscribe from informational emails at any time by logging in to your account.
17.19 Although we keep a record of your purchases, we cannot disclose this information to you for security reasons. You may access it by logging in to your account. You can track past orders and recently delivered orders. You can also manage and save your addresses, bank account details and any newsletters you receive.
17.20 We accept liability for death or personal injury caused by our negligence, for our fraudulent misrepresentation, and for any other liability that cannot be excluded or limited by law.
17.21 To the extent permitted by law and subject to clause 17.20 above, in all other cases other than services we provide to a specific customer (which are governed by the terms of the contract and engagement terms), and to the extent permitted by law:
a) our liability to you or any third party shall in no event exceed, in aggregate, the greater of: i) 500.000VND; ii) 110% of the total amount you paid to us in the 12 months preceding the event giving rise to the claim.
b) we shall have no liability (whether in contract, tort, negligence, breach of statutory duty, indemnity or otherwise) in relation to the use of, inability to use or delay in using the Website or any material on it, or access to it, or any action or decision taken as a result of using the Website or any material on it, for: (a) indirect or consequential loss, damage, cost or expense; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operating time; (k) loss of opportunity; (l) loss of, damage to or corruption of data; whether or not such losses were foreseeable and whether or not we were advised of the possibility of such losses. For the avoidance of doubt, items (b) to (l) apply whether the loss is direct, indirect, consequential or otherwise.
17.22 Where you have entered into a contract with us by placing an order on our Website which we have accepted under the Terms and Conditions, the Terms and Conditions relating to our liability and its limitation under that contract shall replace the limitation of liability set out in clause 17.21(a) above.
17.23 All names and logos of dermalogica.com.vn and all related marks, design icons and slogans are trademarks and service marks of ours or of our licensors.
17.24 We are the owner or the licensee of all intellectual property rights in the Website and the material published on it.
17.25 You may print one copy, and may download extracts, of any page from the Website for your personal reference and may draw the attention of others within your organization to it.
17.26 You must not modify the paper or digital copies of any material you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences or graphics separately from the accompanying text.
17.27 You must not use any material on the Website for commercial purposes without obtaining a license to do so from us or our licensors.
17.28 If you print, copy or download any part of the Website in breach of these Terms of Use, your right to use the Website will cease immediately and you must return or destroy any copies of the material you have made.
17.29 We process your information in accordance with our Privacy Policy. By using our Website, you consent to such processing and warrant that all information you provide is accurate.
17.30 Contracts for the supply of products formed through the Website as a result of your visit are governed by our Terms and Conditions.
17.31 We have no control over, and accept no responsibility for, the content of any website linked from the Website (unless we are the provider of those links). Websites linked from our Website are provided for your convenience only, without any warranty, express or implied, as to the information they contain. We do not endorse or recommend any third-party website linked from the Website.
17.32 You must not frame or use the Website on your own or any other website without our permission.
17.33 You may link to our Website from your own website, provided you do so in a way that is lawful, does not damage our reputation and does not take advantage of it. In particular:
a) you must not make any warranty or representation about us, our services or our policies unless we have authorized it;
b) you must not say anything false, misleading, offensive or defamatory about us, our services or our policies; and
c) you must not suggest, expressly or by implication, that we endorse or are associated with your website where that is not the case.
17.34 If any provision is held to be unlawful, illegal or unenforceable for any reason under the laws of any state or country in which these terms are intended to be effective, then to the extent permitted by the competent authority, that provision shall be severed and the remaining provisions of these Terms of Use shall continue in full force and effect.
17.35 These Terms and Conditions and the Contract (and all non-contractual obligations arising out of or connected with them) shall be governed by and construed in accordance with the laws of Vietnam. Any dispute arising from these Terms of Use shall be submitted to the courts of Vietnam for resolution.