Fundiin is a payment method that lets you buy what you want today and pay in two (2) installments, interest-free.
Need skin care advice? Chat with an expert.
Ready to get serious about your skin but not sure where to start? Our professional skin therapists are ready to give you a skin analysis and personalized recommendations.
Monday – Friday, 9:00 to 18:00
(excluding public holidays)
Frequently asked questions
Pay later with Fundiin
How do I use Fundiin?
Simply select Buy now, pay later with Fundiin as your payment method at checkout. You will be redirected to the Fundiin website. Follow the prompts to sign up for Fundiin, or log in if you are an existing user.
Where can I use Fundiin?
Fundiin is currently only available on dermalogica.com.vn. Fundiin cannot be used as a form of payment at any of our stores.
When will I receive my order if I use Fundiin?
Standard shipping times apply to all Fundiin orders. See our shipping page for more information.
Returns
What is the brand's return policy?
We accept returns of any product purchased on dermalogica.com.vn that is faulty, damaged in transit or causes you irritation, once confirmed by us.
If you experience any of the above with a product you purchased or received, simply return it within 30 days of the order date with no shipping, handling or restocking fees. Your return must be initiated within 30 days of the order date to qualify for a refund.
Only new items, or items with less than half used, in their original packaging are accepted. Items damaged or lost through personal use, nearly used up, or tampered with and containing other substances cannot be returned.
If you purchased the product from an authorized partner, spa or another website, please contact them directly about their return policy.
Non-returnable products
Some products are not eligible for exchange or return and fall under the non-returnable category, including:
- Incomplete kits or gift sets
- Free samples
- Gifts with purchase
If your return contains these products, we will not exchange or refund those items. We are also not responsible for sending back products in the non-returnable.
How do I return an item?
To request an exchange or return, please visit the Returns Center [here] and follow the steps below to create a prepaid return shipping label:
Step 1:
Contact Customer Care on 0911370011 to report the condition of your order and request an exchange within 30 days of the purchase date. We regret that requests submitted after this period cannot be processed.
Step 2:
Pack the products for return, including all items, accessories and gifts (if any).
Please pack carefully to avoid breakage or damage in transit.
Step 3:
Wait for the courier to collect the order at your address and hand over the replacement product (in the case of faulty products: leaks, breakage, damage, etc.). Please keep your phone on hand to stay in touch with the courier.
*Note:
If the returned product meets the exchange conditions, we will process your request within 5 (five) to 10 (ten) working days from the date the exchange is confirmed. During major events with a sharp increase in orders, delivery times may be longer depending on actual conditions; we appreciate your understanding. If the product does not meet the exchange conditions, we regret that an exchange cannot be made.
Please allow up to 10 working days for the refund to appear on your account statement after it is processed. We will refund the amount you paid for the product, including tax (if any).