dermalogica  /  skin-appropriate program

100% commitment
skin-appropriate

confident experience. expert adjustments.
until your skin finds the best-suited product.

Dermalogica’s 100% Commitment Program is designed to remove guesswork from skincare. If the product isn’t right for your skin, we’ll guide you — step by step — until you find the right product.
why we have this commitment program

because skin is personal

Professional skincare should provide reassurance, support, and expert guidance — not a gamble. With Dermalogica, you’re not just buying a product. You’re starting a skin discovery journey accompanied by experts.

With Dermalogica, you’re not just buying a product — you’re starting a skin discovery journey guided by experts.
how the 100% commitment program works

simple. transparent. skin-focused.

01

shop with confidence

Purchase Dermalogica products from an official authorized Dermalogica dealer — online or in-store. Your journey starts from the purchase date.

02

use & experience (up to 30 days)

Use the product as directed for up to 30 days. This period allows your skin to fully react — not just based on initial impressions.

03

check product exchange conditions

If the product is not suitable for your skin, you can request an exchange if you meet all the conditions below:

applicable conditionsRequest made within 30 days from the date of purchaseThe amount of product used does not exceed 50% of the total volumeProduct purchased from an official authorized Dermalogica dealer
04

fill out the request form

Submit a product exchange request by completing the form with the following information:

information to providePurchased productScreenshot or photo of invoice / purchase transactionRequest an appointment with Dermalogica’s Brand Ambassador

After submitting your request, our team will review and confirm your appointment.

05

receive in-depth free advice & a new prescription

Join a free consultation with our well-trained Brand Ambassador. During the consultation, you will:

  • Professional reassessment of skin condition
  • Clear explanation of why the product isn’t suitable for your skin
  • Receive a new prescription, personalized to your current skin condition
06

continue until the best product is found

Use the newly prescribed product and continue the expert-guided journey. This process will support you until your skin finds the truly suitable product.

No pressure. No waste. Just sensible skincare solutions.

what makes the difference

a professional skincare commitment

This is more than just a return policy.

what you get

  • Expert-led, not trial-and-error
  • Personalized, not generic
  • Built on trust, not pressure
  • Focused on long-term skin health

who this program is for

  • First-time Dermalogica customers
  • Sensitive or reactive skin
  • Anyone unsure which product truly suits them
  • Customers want assurance before deciding

start your risk-free skincare journey today

your skin. your pace. no risk.

to have our experts accompany your skin — step by step.